Your pharmacy answers WhatsApp, even when you're busy
Gawebny answers “Do you have this? How much? Do you deliver?” from your real stock, records the order, and sends every medical question straight to you.
Start with the stock file you already export from ePlus
- Good evening, do you have Panadol Extra? How much?9:41 PM
- Good evening! Yes, in stock. Panadol Extra, 24 tablets, 65 EGP.9:42 PM
- Great, send 2 to Nasr City9:43 PM
- 2 × Panadol Extra = 130 EGP, delivery to Nasr City 20 EGP. Total 150 EGP. Shall I confirm the order?9:44 PM
- Confirm9:45 PM
- 9:46 PM
Order#1,048
- 2 × Panadol Extra
- 130 EGP
- Delivery, Nasr City
- 20 EGP
- Total
- 150 EGP
Order recorded. The pharmacist will review it and we'll let you know when it's on its way.
Every unanswered message is a customer walking to the pharmacy next door
Messages get lost in the rush
nowWhile you fill a prescription, ten WhatsApp messages are waiting for a reply.
3The same questions all day
5 min agoIn stock? How much? Do you deliver here? Questions that eat your time and need an answer in seconds.
7Customers won't wait
12 min agoAnyone who doesn't get a reply in minutes asks another pharmacy, and usually doesn't come back.
12
Up and running in 3 steps
- 1
Upload your stock file
Export your items from ePlus or any Excel sheet. Gawebny figures out the columns on its own.
- 2
Connect WhatsApp
Link your pharmacy's WhatsApp Business number from the settings.
- 3
The bot replies, you review
Replies come from your stock and your prices, and orders land in your dashboard.
The pharmacist is always in charge
Gawebny is built to help pharmacists, not replace them. These rules never bend:
No dosage, no diagnosis
Any question about a dose, symptoms or a substitute medicine goes straight to the pharmacist.
No made-up prices
Every price and stock level comes from your stock file. If an item isn't there, the bot says so.
Controlled drugs are blocked
Controlled (scheduled) medicines are never sold through the bot.
Prescriptions need your review
Prescription medicines need a photo of the prescription, and the order is only confirmed after you review it.
Review mode
Let the bot only suggest replies, and approve each one before it's sent.
Emergencies get a fixed reply
In an emergency, the bot tells the customer to call the ambulance on 123 and alerts you right away.
Everything in one place
Conversations, orders and stock. Step into any conversation and take it from there yourself.
Frequently asked questions
Do I need to change my pharmacy software?
No. Export your item list from ePlus (B-Connect) or any Excel file, upload it, and update it whenever you like.
Could the bot give wrong medical information?
The bot is not allowed to give dosage, diagnoses or substitutes. Every medical question is handed to you, and every reply is checked before sending to make sure prices come from your stock.
What if a customer asks something the bot doesn't know?
It tells the customer the pharmacist will reply, and the conversation shows up in your dashboard for you to continue.
Which WhatsApp number will I use?
You connect a WhatsApp Business number for your pharmacy through the official WhatsApp platform from Meta.
How much is the trial?
The first 14 days are free, and we'll talk pricing with you before the trial ends.
Is my pharmacy's data safe?
Your pharmacy's data is visible only to you and your team, and WhatsApp keys are stored encrypted.
Does it understand voice notes?
Yes. It turns voice notes into text and replies like any other message.
Put WhatsApp to work for your pharmacy
Try Gawebny free for 14 days and see for yourself.
Start your 14-day free trial